- Queued - the enquiry is waiting to be sent to the network. Enquiries are processed twice a month, on or around the 1st and the 15th of each month. While an enquiry is in this state it can be edited at any time
- Sent to network - the enquiry has been sent to the network for their investigation. The enquiry cannot be edited in this state
- Awaiting info - either we, or the network or the store has requested some extra information which is required to complete investigation. The reason for the request will be included in the "Additional information" field of the enquiry. The enquiry can be edited in this state. If the information requested is not provided withing 7 days the enquiry will be closed
- Partial resolution - either we or the network or the store have agreed to a partial resolution of the enquiry. The resolution details will be included in the "Additional information" field of the enquiry. You will also see the resolution details appear in your transactions or account
- Full resolution - either we or the network or the store have agreed to a full resolution of the enquiry. You will also see the resolution details appear in your transactions or account
- No resolution - either we or the network or the strore have failed to find the transaction or it was used in conjunction with another offer (e.g. incompatible voucher) or it was attributed to a different channel and therefore no rebate will be paid against this enquiry. The resolution details will be included in the "Additional information" field of the enquiry
- Closed - this enquiry has been closed for the reasons given in the "Additional information" field of the enquiry
What is enquiry status?
This status has 7 possible values: