Very rarely, as a member you might click on a link from StartHere.com.au to visit one of our partner shops and experience a problem. The problem might be a blank screen, an incorrectly loading website, or an error.

The most common problem for this error is an issue with the store itself. Therefore, we recommend trying again in a little while to see whether the problem resolves by itself.

If the problem is ongoing, it may be due to one of the following causes:

Banned Territories
Due to inappropriate activity from users in some territories we have implemented a geo-targeting database to prevent users in those territories from clicking through Start Here links. If you are in Australia, NZ, USA, or UK and are experiencing issues this is likely not your problem.

ISP Changes
This is quite a technical reason but in some cases an ISP changes their IP address range and it is possible that users within Australia are denied access to the Visit page. If you think this is happening to you, please Contact Us providing your current IP address (found via http://showip.net/ or similar) and we will add it to our database as soon as possible.

Problems with Components
A whole heap of components on your computer can occasionally cause problems accessing stores. Click Here to view our Advanced section and read about possible problems.

If all else fails and the problem persists, please feel free to Contact Us and we will try to sort out the problem for you.